Returns and Complaints | MOLEVIA
Returns and complaints at a glance
We supply peptides and compounds strictly as research reagents. If something does not match your order, we act quickly and clearly.
| Situation | Deadline | What to send |
|---|---|---|
| Withdrawal from purchase | 14 days from receipt | Product in an unopened, sealed package |
| Damage in transit | 48 hours from delivery | Email with photos |
| Quality complaint | Resolved within 14 days | Batch number |
Withdrawal from purchase
Consumers may withdraw from a purchase within 14 days of receiving their parcel. We accept returns for products in an unopened, sealed package.
Opened reagents cannot be returned, to protect product quality and safety.
Damage in transit
If your parcel arrives damaged, report it within 48 hours of delivery. Attach photos of the packaging and the product. Send the report by email to kontakt@molevia.pl.
Quality complaints
If a product does not meet the specifications listed on its product page, we will review your complaint within 14 days. Provide your order number and the batch number.
How to request a return or complaint
- Email kontakt@molevia.pl with your order number.
- Describe the reason and attach photos if the parcel was damaged.
- Send the parcel back to: MOLEVIA LLC, 5904 S Cooper Street, Arlington, TX 76017, USA.
- Once we receive the return, we review the case and refund approved returns.
Refunds
Refunds go back by the same method you paid with. Card, Apple Pay, Google Pay and BLIK payments are refunded through Stripe. In the exceptional case of a bank transfer payment, the refund goes by bank transfer to the account the payment came from.
Questions
Find answers to common questions in our FAQ. Shipping details are on the shipping page, and you can reach us through the contact page.
How long do I have to withdraw from a purchase?
You have 14 days from receiving your parcel. We accept returns for products in an unopened, sealed package.
Can I return an opened reagent?
No. Opened reagents cannot be returned, to protect product quality and safety. If an item arrived damaged, report it within 48 hours with photos.
What should I do if my parcel arrived damaged?
Email kontakt@molevia.pl within 48 hours of delivery. Include your order number and photos of the packaging and the product.
How long does a quality complaint take to resolve?
We handle quality complaints within 14 days. Give us the batch number and we will review it.
How do refunds work after a return?
We refund you by the same method you paid with. Card, Apple Pay, Google Pay and BLIK payments are refunded through Stripe. In the exceptional case of a bank transfer payment, the refund goes by bank transfer to the account the payment came from.