Contact and Support | MOLEVIA
How we can help
| Topic | What to include in your message |
|---|---|
| Product and specification questions | The product name and your question about purity, mass or molecular structure |
| Order status | Your order number |
| Wholesale and institutional orders | Products, quantities and invoice details |
| Complaints | Order number, batch number and photos |
How to write to us
Use the email button on this page. We reply within 24 hours on business days.
For any question about a purchase, include your order number. The more specific your request, the faster we can help.
You can read more about our testing on the quality page. All products are sold as research reagents only, and you can find the scope of use on the research use only page.
Wholesale and institutional orders
We work with laboratories, universities and companies that buy in larger quantities. In your message, include:
- a list of products and quantities,
- your invoice details,
- the date by which you need delivery.
Order status and shipping
Send us your order number and we will check the payment and shipping status. Orders placed by 14:00 on a business day ship the same day. Delivery details, including InPost parcel lockers in Poland and DPD courier across Europe, are on the shipping page.
Complaints
If a product arrives damaged or does not meet its specifications, get in touch. Include your order number, the batch number and photos. Our rules for returns and complaints are on the returns page.
You can browse the full range in the shop.
How soon will I get a reply to my message?
We reply within 24 hours on business days. For order questions, include your order number so we can check its status faster.
Do you offer wholesale or institutional orders?
Yes. We supply laboratories, universities and companies that buy larger quantities, and we issue invoices. Tell us the products, quantities and invoice details you need.