FAQ: Research Peptides, Shipping and Payments | MOLEVIA
Frequently asked questions at a glance
Here you will find answers about orders, delivery, payments and the quality of our research reagents. Full details sit on the dedicated pages, and our team is ready if you need more help.
| Topic | What to know |
|---|---|
| Dispatch | Orders placed by 14:00 on working days ship the same day |
| Poland | InPost Parcel Locker, next working day delivery |
| Europe | DPD courier, 2-4 working days |
| Free shipping | From 75 EUR, 65 GBP or 80 USD |
Where to find more detail
- Shipping: parcel lockers, DPD couriers and delivery times
- Quality: analytical methods
- Returns: return terms and complaint procedures
- Research use only: intended use and the statement required at checkout
- Contact: order questions and technical questions
When do you dispatch orders?
Orders placed by 14:00 on a working day leave the same day. Orders placed after 14:00 are dispatched on the next working day. You receive your tracking number by email once the parcel is sent.
Will my parcel arrive tomorrow?
In Poland, yes. An order placed by 14:00 on a working day is delivered to your InPost Parcel Locker on the next working day.
How does InPost Parcel Locker delivery work?
You choose a locker on the map at checkout. Once the parcel reaches the locker, you receive a collection code and can pick it up at any time.
Where do you ship and how does DPD work?
We ship to 29 European countries. Outside Poland, parcels travel with the DPD courier, and delivery takes 2-4 working days.
How much is shipping and when is it free?
Shipping is free from 75 EUR, 65 GBP or 80 USD. Below these amounts the cost depends on your country, and you see it before you pay.
How can I pay?
Pay online by card, Apple Pay, Google Pay or BLIK (PLN only). In exceptional cases the shop may temporarily offer bank transfer, visible at checkout, and such orders ship after the payment is booked. You can pay in PLN, EUR, GBP or USD.
How should I store a reagent after delivery?
Keep the lyophilised powder tightly sealed, protected from light and moisture, at the temperature stated on the product page. Carry out reconstitution following your laboratory procedures.
How can I track my parcel?
After dispatch we email you the tracking number. You can follow the parcel on the InPost or DPD website.
What are the return and complaint rules?
The return and complaint terms are described on our Returns page. Please read them before you order.
What are the products intended for?
All products are research reagents for laboratory research use only (Research Use Only). They are not intended for human or animal use. You confirm this with a statement at checkout.
Read more
Research peptides explained: how to read a vial label for lab work
What research peptides are, what Research Use Only means and how to read a vial label: mass, lyophilised form, batch, storage and HPLC and MS.
Lab practicePeptide Storage Guide: Lyophilised vs Solution, Temperatures and Stability
How to store research peptides at -80 °C, -20 °C and 2-8 °C, protect them from light and moisture, and limit freeze-thaw cycles.
QualityHow to Choose a Reliable Research Peptide Supplier: Checklist for the Lab
Matching CAS numbers and formulas, storage, shipping and red flags. A practical checklist for choosing a research peptide supplier in the UK and EU.